some pieces arrived already broken , some other with evident defects got shipped anyway
Réponse: About "quality": I didn't received complains before that reviews, so I can't help you about broken parts anymore, sorry.
About time: It wasn't fast in general but you never mentioned time, never discussed, so there aren't a specifich delay here, I can't modify the automated lead time.
I suggest to read the questions I added everywhere possible, they are ment to help the customer to give the useful information.
P.S: Extra parts for free: I add them, sometimes, for any possible test (Why I shouldn't?)
Réponse: Thanks for the not low review but I have to precise what happened: I immediately exposed the problems and the probable printability issue with the design to the customer, and also after the print, when the customer convinced me to ship the defective part, why did he do that? too hurry? No answer about that and the "average/low-quality" vote.
Receive a "low quality " for a so banal production is unpleasant, the print quality was perfect.
The review should be coherent with the service requested and paid, not about extra services/parts or even the 3d model provided, only about how we managed it and valued it, eventually.
We could provide many other services and obtain the perfect result for this order.
My real mistake: not canceling the order immediately like many do but we like our job (we usualy try to help anyone, we received many refused ordreds).
MaGo Lab 
