They went ABOVE AND BEYOND what I expected for a $15 (incl shipping) order. I placed the order in early morning March 3rd, they emailed me the same day pointing out that the model I sent them from Thingiverse might need some minor tweaks to function better and asked me whether to proceed. They then implemented the minor tweaks FOR ME and sent me both the original un-tweaked version AND the tweaked version FOR FREE (since it was a small item/tweak). We live near each other so the shipping was very fast and I received the prints on March 5th. That's right, this all happened from March 3rd to March 5th, just 2 days for all that communicating, printing, and sending. They are clearly passionate about what they do. If and when I print some more things, I'm going to go out of my way to choose them as my printer.